Lync 2010: Using UCMA 3.0 BackToBackCall: Scenario Overview

This is the first in a series of four articles on how to use the Microsoft Unified Communications Managed API (UCMA) 3.0 BackToBackCall class. The BackToBackCall class, which is new in UCMA 3.0, is the heart of a Helpdesk-type application. By using this class, you can

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